Configuration Manager - ServiceNow - Fixed-term assignment, Avignon

Join us and celebrate the beauty of human experience. Create for happier, healthier lives, with love for nature. Together, with kindness and humility, we deliver food innovations, craft inspired fragrances and develop beauty and wellbeing solutions that make people look and feel good. There’s much to learn and many to learn from, with more than 17,000 employees around the world to explore ideas and ambitions with. Dive into varied, flexible, and stimulating environments. Meet empowered professionals to partner with, befriend, and stretch your skills alongside. Every day, your energy, your creativity, and your determination will shape our future, making a positive difference on billions of people. Every essence of you enriches our world. We are Givaudan. Human by nature.

Configuration Manager - Your future role? As a Configuration Manager in Budapest, Avignon, Argenteuil or Ashford, you will have ownership of the Configuration Management process, by which information about Configuration Items required to deliver IT and OT services is maintained. You will define and maintain a logical model containing the components of the IT and OT infrastructure (CIs) and their relationships. You are accountable for the quality, the relevance, and the completeness of its content.

You will report to the Technology Lifecycle Manager.

Your main responsibilities

Defines&maintains the configuration framework (CMDB model)

Documents and promotes CMDB usage throughout IT and OT organizations

Ensures all relevant parties are trained to use CMDB and are aware of related processes

Monitor adherence to technical, quality and security standards to ensure compliance within processes and procedures

Captures requirements from IT and OT stakeholders for data elements to be included in CMDB and triggers appropriate actions to fulfill these requirements

Audits&verifies CIs contained within the CMDB

Finds inconsistencies and liaises with internal and external stakeholders to ensure their correction

Translate requirements into specifications, being the link between our users and the development team

Develop and deliver training materials to educate users on how to effectively use configuration management, promoting user adoption and maximizing productivity

Maintains CMDB structure and content consistency over various changes that can happen (tools upgrades, vendor changes, ebonding changes). Triggers appropriate actions (projects, changes) to maintain this consistency

Define and maintain the Configuration Management strategy

Contributes to continuous improvement in Configuration Management and CMDB

You have

University or College degree

Fluent in English

5+ years of experience in IT

2+ years of experience in ITSM and Configuration Management

ITIL Foundation certification

Ability to build appropriate understanding of service management tools up to a certain level of technical and functional details

Ability to collaborate across geographical, organizational and cultural boundaries

Expert in Configuration Mgt and CMDB Tools

ServiceNow CMDB experience is a must

Benefits you will Love

Flexible Working Arrangements (1-2 days office days per week)

Private Health Insurance

Monthly cafeteria plan

Unilever shop discount

Travel reimbursement when commuting from out of Budapest urban area

Access to exclusive perfumes and other employee discounts

Recognition and referral programs

Career development opportunities in our multinational environment

Team buildings and company events

Learning programs to develop your soft and hard skills

Free coffee and tea in our equipped kitchen

Multiple locations: Argenteuil (France), Avignon (France), Ashford (UK), Budapest (Hungary)

At Givaudan, you contribute to delightful taste and scent experiences that touch people’s lives.

We value the different perspectives that come from diverse cultures, backgrounds, and experiences.

Everyone— regardless of race, gender identity, sexual orientation, age, disability, culture, religion, or any personal circumstances — is warmly welcomed at Givaudan, a place where we all love to be and grow.

Every essence of you enriches our world. Join us in making a difference together.

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