Senior Manager GenAI/AI Transformation Programs (F/M), Bordeaux

Senior Manager GenAI Transformation Programs Accelerate the adoption of AI and Generative AI across Betclic operations, transforming strategic ambitions into measurable operational impact. Report to the GenAI Program under Group Executive Management and work closely with Operations leadership to redesign AI-native operating models.

Responsibilities

Co‑define and challenge AI/GenAI transformation roadmaps with Operations leaders and cross‑functional stakeholders.

Identify, prioritise, and structure high‑impact AI opportunities aligned with business objectives.

Lead the redesign of operational processes in an AI‑native or AI‑augmented environment, going beyond incremental optimisation approaches.

Support the transformation of Customer Support, Fraud, Safer Gaming and operational workflows through AI and agentic systems.

Help business teams rethink the balance between human operations, AI systems, governance, controls, and escalation mechanisms.

Drive the adoption and operationalisation of AI‑enabled workflows and agentic architectures across Operations teams.

Build and monitor operational performance frameworks to track AI quality, reliability, productivity, and business impact.

Ensure transformation initiatives address technology, adoption, governance, process redesign, workforce evolution, and change management dimensions.

Support leaders in redesigning organisational structures, workflows, performance management, and upskilling strategies.

Provide leadership teams with clear visibility on transformation health, risks, dependencies, and arbitration needs.

Promote AI quality standards, operational robustness, transparency, testing, and continuous improvement practices.

Act as a strategic sparring partner for executives on AI opportunities, operational transformation, governance, and organisational implications.

Coordinate transformation initiatives across Operations, Product, Technology, Data, Compliance, Legal, Risk, and HR teams.

Influence and orchestrate cross‑functional teams through executive sponsorship and transformation leadership, without direct hierarchical management.

Qualifications

Significant experience in AI/GenAI transformation, operations transformation, digital transformation, or strategy consulting.

Successfully delivered operational transformation programmes powered by AI or automation technologies.

Ability to translate AI capabilities into concrete business value, operating model redesign, and measurable operational impact.

Combines strategic thinking with hands‑on execution and works closely with operational teams.

Experience in transformation‑oriented consulting environments such as BCG, McKinsey, Bain, Deloitte or similar organisations.

Practical experience with GenAI, automation, or agentic AI architectures.

Understanding of the challenges related to AI adoption, governance, workforce transformation, and organisational change management.

Capability to challenge both business and technical roadmaps while collaborating effectively with stakeholders.

Strong analytical, synthesis, and problem‑solving skills.

Capability to influence senior leaders and drive alignment without direct authority.

Excellent communication and executive presentation skills.

Comfortable operating in fast‑paced and highly transformative environments.

Proven builder and transformation leader.

Passion for AI innovation and operational excellence.

Fluent in English.

Benefits

25 days of paid leave and 10 RTT days.

A Ticket Restaurant card credited with€11 per day (€6 per day funded by Betclic).

100% health insurance coverage for you and your children.

50% reimbursement of public transport costs or an annual sustainable mobility allowance (€230 for commuting with sustainable transport).

Hybrid work model.

Access to a vast training catalog, with opportunities for professional development each year.

Extraordinary office spaces with a rooftop offering sunny breaks with a view of the Cité du Vin.

Internal events to liven up daily life.

On‑site sports classes and organised tournaments (Pilates, circuit training, boxing, yoga, futsal, padel, tennis).

Permanent contract, available immediately in Bordeaux; remote work possible from another city (on‑site presence required 4 days per month).

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