IT Support Engineer, Boulogne-Billancourt

Introduction

Exclusive Networks is the global cybersecurity go-to-market specialist that provides partners and end-customers with a wide range of services and product portfolios. With offices in over 45 countries and the ability to serve customers in over 170 countries, we combine deep local expertise with the scale and delivery of a single global organization. Our best-in-class vendor portfolio is carefully curated with all leading industry players. Our services range from managed security to specialist technical accreditation and training and capitalize on rapidly evolving technologies and changing business models.Duties and Responsibilities

About the role The IT Support Engineer is needed to assist with the maintenance and configuration of our internal infrastructure such as computer systems, servers and network infrastructure. You will install hardware and software and continuously improve and keep up with the IT business needs of our organization. You will need to actively resolve problems and issues with computer, network and infrastructure systems to limit work disruptions within the company locally and maintain a business continuity approach at all times. Working with the wider team to unify and simplify solutions for all regions, embrace IT modernization through tools to boost employee productivity. You will report to the Global Helpdesk Operations Manager.Drive the change from individual services to unified and simplified solutions to all regions, converting to modern workplace environment. Support modern technologies remotely for all offices locally and globally. Continuously assess and improve the services we offer to our business units in line with their regional requirements and our global scale.Support the day-to-day operation of all technology or telecommunication devices (hardware, software, network, internet, and phone) across our IT Service Management (asset, incident, problem, and change management). Assist troubleshooting, maintenance, and expansion of the network infrastructure (Layer 2– Layer 7) principally on Fortinet System.Continuously evaluate current configurations and improve where needed. Ensuring accurate and timely resolution of incidents and requests in line with Service Level Agreements (SLAs). Actively promote excellent customer service for all front-line service delivery, constantly seeking ways to improve customer experience and satisfaction.Qualifications and Experience

About you Degree in a relevant IT field or have equivalent professional experience. Minimum 3 years of relevant work experience. Good knowledge in the areas of Windows and Macintosh clients. Understand Windows server roles (AD DS, AD FS, DNS and DHCP) as well as networked workstations (LAN, WAN, WLAN).Basic understanding in network design for multi-office environment. Knowledge of firewalls and switches (Fortinet) is an advantage, but not mandatory. Ability to document process. Experience in wireless networks and troubleshooting wireless issues. Excellent communication skills both written and verbal, English and in Spanish.High level of attention to detail. Collaborative working but prepared to make decisions. Equal Opportunity Employer Statement

We are proud to be an Equal Opportunity Employer. We are committed to the recruitment and hiring of individuals from diverse backgrounds and experiences, as we believe this strengthens our ability to develop superior solutions, make informed decisions, and better serve our valued customers. We do not discriminate against individuals on the basis of race, religion, color, national origin, gender, sexual orientation, disability status, or any similar characteristic. Employment decisions are made solely on the basis of qualifications, merit, and business need.

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