Senior Business Project Management, Caen

Description Manage the Certinia Project as Project Manager (Budget, Timeline, Scope) in close collaboration with the Product Owner and Executive Sponsor. Forterro's PS organisation has selected Certinia PSA as the tool to manage all PS aspects. This role is open to applicants based in any current Forterro location.

Department Project Management

Employment Type Permanent

Location Royaume‑Uni, Londres

Responsibilities

Help the teams to understand the new processes and new system by managing the tracking of BAU and deployment scope elements (JIRA).

Support the test of new features (Certinia Development, QA and UAT environments).

Orchestrate the documentation (Confluence).

Facilitate interaction between the field organisation and Project Coordinators&Services Sales Desk.

Plan system upgrades (new features, new processes, new ways of working).

Represent the Certinia project inside the Evolve program and amongst the key stakeholder.

Contribute to the Evolve steering committee meetings.

Prepare and present at Certinia steering committee meetings.

Plan new deployment requests.

Manage all delivery aspects of the project including Certinia PS, Certinia Support, other external Consultants, SFDC Admins, MyFortX integration team.

Support the resolution of any business related issues/plan ahead: annual project creations, rate card updates, application of Service Packs, respond to day to day issues.

Control financials together with finance and the Evolve Program Management.

Minimum Requirements

Minimum 3 years of Project Management experience.

Strong affinity to processes and systems.

Eager to become a PS process expert.

Experience with Salesforce beneficial.

Experience with any Professional Service Automation Tool preferred.

Fluent in English.

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