Technical Service Manager - Aftermarket Support&Training, Décines-Charpieu

Facts about the job Entry level: Experienced hires

Part- / Full-time: Full Time

Functional area: Sales

Department: BU3 Lifecycle and Mobility

Location: Décines, FR

Your Contribution As a Technical Service Manager, you will lead technical support activities for the French market, ensuring expert assistance, high‑quality documentation, and continuous improvement of our aftermarket services.

Handle and resolve technical complaints while ensuring clear communication with customers.

Provide expert hotline support and guided troubleshooting across our product portfolio.

Create and maintain high‑quality technical documentation, bulletins, and internal materials.

Prepare and deliver technical trainings in person, online, and through digital platforms.

Support European projects focused on digitalization, e‑learning, and service innovation.

Collaborate with internal teams to monitor KPIs, share insights, and improve processes.

Your Experience and Qualifications

Technical background (Bac+2 to Bac+5) in engineering, mechanics, or automotive technology.

Solid knowledge of thermal management, A/C systems, and engine mechanics; workshop experience is a plus.

Strong command of MS Office; SAP and digital training tools are an advantage.

Fluent French and professional English required; German is appreciated.

Excellent communication, customer orientation, analytical thinking, and ability to simplify complex topics.

Autonomous, well‑organized, collaborative, and adaptable in a dynamic environment.

Our offer:

Dynamic environment

Opportunities to learn and grow in a fast‑paced environment

Hybrid working model

Work in an international and intercultural environment for a large group

Attractive salary package

Diversity matters– we encourage applications from diverse experiences, backgrounds, and identities.

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