Regional Service Delivery Manager, Guyancourt

IT Regional Service Delivery Manager Location: Guyancourt,Île‑de‑France, France. This is a permanent, onsite role. Freelancers are not considered.

Responsibilities

Take accountability for service delivery performance, meeting customer expectations, and driving future demand.

Excel in customer relationship management.

Develop a deep understanding of projects to gain insights into the scope of service delivery.

Monitor and manage all contractually in‑scope work.

Maintain high performance levels for service‑related processes, and implement improvement activities where necessary.

Take ownership of critical incidents, coordinate with resolution parties, and establish effective communication between stakeholders for post‑incident reviews.

Ensure that systems, procedures, and methodologies support outstanding service delivery.

Analyze third‑party and internal processes, and create strategies for service delivery optimization.

Recommend methods of improvement and ensure actions are implemented on time for service delivery upgrades.

Provide accurate and regular reports to management on service delivery performance.

Lead personnel management, including staff recruitment, performance assessment, training, and mentoring.

Build strong relationships with teams and stakeholders to enable effective dialogue between departments.

Qualifications

Minimum 12 years of hands‑on experience as a Service Delivery Manager.

Operational ability to handle technical discussions across domains such as Workplace, Cloud&Compute, Cybersecurity, Gen AI, etc.

Excellent verbal and written communication skills in English and French.

Proficiency in leading both physical and virtual teams.

Experience dealing with third‑party‑provided services.

Operational ability in a large‑scale, diverse environment.

Exceptional customer‑facing skills.

In‑depth knowledge of escalation procedures, incident management, and disciplines related to service delivery.

Mastery of ITIL principles.

Expertise in people management and leadership.

Strong organizational skills.

Capacity to train and guide junior team members.

Ability to manage and prioritize tasks efficiently.

Solid resource planning and problem‑solving skills.

Readiness to demonstrate a proactive attitude.

Fluency in French and English; B2/C1 level mandatory.

Apply now and submit your CV in English!

#J-18808-Ljbffr