IT Operations Manager, Laval

As a key member of our 6‑strong IT team, and reporting to David, our IS Department Manager, you will play a key role in the day‑to‑day management of IT operations, ensuring the availability, performance and security of our IT systems.

Responsibilities

Handle incidents and user requests

Advising and supporting users

Installing, maintaining and upgrading user workstations

Learning about new materials and helping set them up

Handling technical relations with service providers

Maintaining computer equipment

Enhance users’ digital experience

Qualifications

Extensive experience in troubleshooting and maintenance of computers or servers

Ease of adaptation and anticipation

Stand‑alone

Spirit of cohesion, sense of communication and sharing

Rigor, sense of service and priorities

Discretion and responsiveness

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