Field Service Technician- Carrefour, France, Vendin-le-Vieil

Field Service Technician (gn) (FR/Eng)Locations: Vendin-le-Vieil/Lille, FrancePrincipales responsabilités :Maintenance et service des piles à combustible sur le site du client.Fournir un soutien sur place et maintenir/bâtir une relation solide avec le client et les autres employés.Effectuer des diagnostics, des dépannages et des évaluations pour maintenir la flotte chez le client.Effectuer desprocédures de service spécialisées, y compris des adaptations sur le terrain et des mises à niveau logicielles et matérielles des piles à combustible existantes.Fournir un service de soutien d'urgence, selon les besoins.Acheter des outils, des équipements et des pièces.Dépannage et entretien des systèmes de stockage, de livraison et de ravitaillement en hydrogène haute pression.Maintenir une communication permanente avec le personnel du client et les fournisseurs d'hydrogène concernant le soutien après-vente des piles à combustible.Fournir un retour d'information régulier aux représentants de service régionaux concernant les performances des piles à combustible et les problèmes de maintenance sur le terrain.Effectuer les tâches administratives et la documentation, y compris les rapports d'incidents, les journaux de service, la maintenance des stocks et la documentation du site et du système.Présenter et faire respecter les procédures de sécurité sur le terrain ou sur les sites des clients.Maintenir les stocks et les capacités de réparation.Effectuer la maintenance préventive et corrective du système d'alimentation en H2 (s'il est installé par Plug Power).Field Service TechnicianStatus: Non-Exempt (hourly)Department: Field ServicePosition SummaryThe Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for the installation and servicing of fuel cells at a specific location. This person will also be responsible for reporting breakdown events, parts ordering and maintenance of fuel cells at a specific location. This position presents a great amount of exposure to customer personnel and electric lift truck operators, and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.Core Duties and ResponsibilitiesMaintenance and service of fuel cells at customer sites.Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a specific location.Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.Providing on-call and emergency support service to customers as requiredMay require troubleshooting and maintenance of high-pressurehydrogen storage, 480VAC, flammability, cryogenic liquid, high pressure gas and fueling systems.May include maintaining ongoing communication with customer personnelProviding regular feedback to regional service representatives regarding fuel cell performance and field maintenance issues.Completingadministrative duties&documentation, including: incident reports, service logs, inventory maintenance and site and system documentation.Exhibiting and enforcing safety procedures in the field or customer sites.Travel as required for business needs; expected to drive safely and to adhere to all traffic lawsRepresent Plug Power in a professional manner at all times and in all interactionsPerform other duties as assigned.Education and ExperienceMinimum high school diploma or equivalent with technical electrical courseworkThree (3) or more years of direct experience in mechanical and electrical troubleshootingFormal training and education may be also considered in lieu of direct experienceMust possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicleMust be able to lift 50 pounds on regular basis unassistedKnowledge of lift truck operation and applications is highly preferredGeneral mechanical aptitude is requiredComputer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and OutlookDynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levelsExcellent verbal and written communication skillsCreativity in solving technical problemsAbility to work independentlyUncompromising dedication to qualityExceptional time management skills with the ability to handle multiple tasksPunctual and reliablespecific fuel cell tools to be provided by Plug powerPlug Power, Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.#HP#J-18808-Ljbffr