Technical Support Engineer (software specialist), Herblay

Your role Join Us– Technical Support Engineer – Software Specialist Are you passionate about delivering exceptional customer service and solving technical challenges? As a Technical Support Engineer – Software Specialist, you will join the General Vacuum (GV) EMEA Customer Centre, part of Edwards, an Atlas Copco Group company, supporting customers and internal teams across Europe, the Middle East and Africa (EMEA). You will be the first point of contact for complex technical enquiries related to Edwards vacuum pumps, software solutions and industrial control systems. Working closely with customers, Field Service Engineers, Sales and Service teams, you will play a key role in delivering high‑quality technical expertise, ensuring customer satisfaction and contributing to continuous improvement initiatives.

Key Responsabilities

Act as the primary point of contact for software‑related technical enquiries (phone and email)

Provide advanced technical support on Edwards vacuum products and software solutions

Diagnose and resolve issues related to PLCs, gateways, Profibus, Gen4/Gen5 controllers and control systems

Support customers and internal teams with troubleshooting, implementation and configurationManage complex technical cases and escalations, collaborating with Product Companies and engineering teams as needed

Contribute to technical documentation, training sessions and knowledge sharing

Support warranty and quality cases and participate in continuous improvement activities

Qualifications/knowledge/experience

Minimum 2 years’ experience in a technical support or similar engineering role

Degree or technical qualification in Automation, Electrical, Electronic, Software or Engineering

Experience with vacuum technology and/or industrial control systems is an advantage

Key Skills&Aditionnal Requirements

Knowledge of PLCs, control systems, software tools and industrial automation

Strong analytical and problem‑solving skills, with the ability to explain complex topics clearly

Fluent in English (additional European languages are a plus)

Willingness to travel across the region (30%); valid driving licence

In return, we offer

The opportunity to be part of Atlas Copco, challenging the status quo and innovating for a sustainable future

An empowering culture where your ideas make a real impact

Interesting roles with strong opportunities for growth, development, and internal mobility

International career opportunities within the Atlas Copco Group

An attractive compensation and benefits package

A friendly, collaborative, and caring work environment

A strong focus on safety, well‑being, and continuous learning

Job location Flexibility is key in this role and we're open on location. You can work hybrid if you’re close to our offices in Italy(Milan, Avezzano), or France (Herblay), or you can choose a fully remote setup in these countries or anywhere inEurope, including UK, Spain and Portgual.

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