CAMEROON - Field Service Engineer Customer Service - Smiths …, Paris

Job Description Positions based in Cameroon

We are seeking highly skilled and motivated Field Service Engineers to join our team based in Vitry-sur-Seine, France, with primary responsibilities in Cameroon. This role offers an exciting opportunity to work with cutting-edge industrial equipment and contribute to the growth of our operations in the African market.

Perform on-site installation, maintenance, and repair of industrial equipment for clients in Cameroon and potentially neighbouring countries

Conduct regular preventive maintenance to ensure optimal performance and longevity of equipment

Diagnose and troubleshoot complex technical issues using advanced diagnostic tools and techniques

Provide technical support and guidance to clients, including training on proper equipment usage and maintenance

Collaborate with the engineering team to develop and implement solutions for recurring issues

Maintain accurate records of service visits, repairs, and parts usage using computerised maintenance management systems

Adhere to all safety regulations and company policies while working on-site

Stay updated on the latest technological advancements and industry trends in industrial equipment

Serve as a technical liaison between clients and the company, ensuring clear communication of issues and solutions

Manage spare parts inventory and coordinate with the logistics team for timely delivery of required components

Qualifications

Bachelor's degree in Engineering (Electrical, Mechanical, or related field)

Minimum of 3-5 years of experience as a Field Service Engineer or in a similar role

Proven expertise in diagnostic and repair techniques for industrial equipment

Strong knowledge of electrical, mechanical, and hydraulic systems

Proficiency in using computerised maintenance management systems (CMMS)

Excellent problem‑solving skills and ability to work independently in challenging environments

Strong communication skills, both written and verbal, with the ability to explain technical concepts clearly

Fluency in English and French

Familiarity with local regulations and safety standards in Cameroon; experience working in Cameroon or other African countries preferred

Relevant technical certifications (e.g., CompTIA A+, Network+) are desirable

Willingness to travel extensively within Cameroon and potentially neighbouring countries

Ability to read and interpret technical manuals and schematics

Detail‑oriented approach with a strong commitment to quality and customer satisfaction

Adaptability to work in diverse cultural environments and challenging conditions

Diversity and Inclusion All qualified applicants will receive equal consideration for employment regardless of colour, religion, sex, sexual orientation, gender identity, national origin, economic status, disability, age, or any other legally protected characteristic.

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