Senior Customer Success Manager, Aubigny-sur-Nère

Dream Big. Go Beyond. Be Unstoppable. Kyriba is a global fintech leader that empowers CFOs and finance teams with cloud‑based treasury, payments, risk management and working capital solutions. We serve more than 3,000 customers worldwide, managing $15trillion in payments annually and helping businesses optimise liquidity performance across the enterprise.About the Role

We are looking for a Customer Success professional to serve customers across multiple EMEA markets including the UK, Ireland, DACH and France. The role requires strong communication skills, the ability to engage C‑level executives, and a proven record in managing a book of business with strategic accounts.Key Responsibilities

Engage with Kyriba’s customers across multiple EMEA markets to drive value realization and ensure business outcomes through consumption of purchased solutions and success service entitlements. Manage a diverse portfolio of customers spanning multiple countries, including large global businesses and high‑complexity accounts.Proactively engage customers to ensure full adoption of Kyriba’s capabilities and deliver maximum value. Facilitate executive meetings that measure progress, business impact and adapt the approach to regional practices and cultural preferences. Establish success metrics, annual goals and key objectives with the customer and leverage data&tools to track and deliver these metrics. Forecast risk of revenue loss by anticipating and planning for customers’ needs across different markets. Develop and document advanced, cross‑functional account strategies in Customer Success Plans and deliver value and insights relevant to each customer.Identify opportunities to expand Kyriba’s footprint through additional services. Maintain and grow broad and deep relationships within each account, driving a successful customer lifecycle management strategy. Facilitate Customer Advisory Counsels and support board member relationships. Exercise self‑awareness and cultural sensitivity when working across diverse EMEA markets.Prioritise multiple competing priorities and stakeholders across different time zones and regions. Collaborate proactively with cross‑functional teams to achieve successful customer outcomes. Qualifications&Experience

5+ years of experience in Customer Engagement/Success, Account Management or Sales. Strong knowledge of SaaS models and value‑based engagement. Strong business and financial acumen; treasury domain expertise is a plus. Track record of driving client adoption, retention and growth. Expert relationship‑building, communication and stakeholder management skills.Advanced problem‑solving, negotiation and organisational abilities. High degree of accountability, a “can‑do” attitude and customer empathy. Experience facilitating executive‑level meetings and advisory boards is a plus. Experience working across multiple international markets and navigating diverse business cultures.Location&Work Environment

Opportunity to work in the La Défense office twice per week. The role supports customers across the UK, Ireland and other EMEA markets and requires up to 20‑30% travel for customer meetings and company events across EMEA. Compensation&Benefits

Annual base salary range:€74,320.00 – €93,940.00, based on a full‑time schedule. Compensation can exceed this range through sustained performance and demonstrated success. The position may be eligible for variable compensation (performance bonus or commission‑based plan) and a long‑term incentive. The full package includes health, welfare and wellbeing benefits.Equal Opportunity Employer

Kyriba is an equal‑opportunity employer committed to providing employment opportunity regardless of sex, race, creed, color, gender, religion, marital status, domestic partner status, age, national origin or ancestry, physical or mental disability, medical condition, sexual orientation, pregnancy, military or veteran status, citizenship and genetic information. We aim to make the recruitment process accessible to everyone and can provide reasonable accommodations as needed.

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